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Getting support

If the troubleshooting and FAQ pages do not solve your problem, the WP Job Portal team can help. A request that includes the right details gets a faster answer.

Where to ask

Section titled “Where to ask”
  • Support tickets: on wpjobportal.com. From your dashboard, go to WP Job Portal → Dashboard, select Help in the WP Job Portal side menu, then select Submit Ticket.
  • Bug reports: on wpjobportal.com, or in the plugin’s support forum on WordPress.org.
  • Video guides: the Help screen also has View All Videos, which opens the WP Job Portal video channel.

Support for Pro and the suites is part of your licence. While a licence has lapsed, support stops until it is renewed; your installed products keep working.

Before you ask

Section titled “Before you ask”
  1. Check that WP Job Portal and your products are up to date, on Dashboard → Updates.
  2. Open WP Job Portal → System Status and fix anything it flags.
  3. If the problem started after you changed something, such as a new plugin, theme or setting, try undoing that change on a staging copy of the site.

What to include

Section titled “What to include”
Include Where to find it
The System Status report At the bottom of WP Job Portal → System Status, under Support-safe report. Select Copy system status and paste it into your request. Sensitive values are removed automatically.
Your versions WP Job Portal’s version is shown at the top right of its admin screens. Product versions are on the product cards on the Licences and add-ons screen.
Your mode Careers & ATS, Job Marketplace, or existing-site compatibility. It is shown on WP Job Portal → Setup & Mode and in the System Status report.
What you did The steps that lead to the problem, one per line, starting from a page anyone can open.
What you expected and what happened The exact text of any error message, copied rather than retyped.
Who it happens to Administrator, employer, job seeker or visitor, and whether it happens for every user.
Recent errors Entries from Dashboard → System Errors in the WP Job Portal side menu, if any appeared at the time.
Screenshots Of the screen where it goes wrong, including the address bar.
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