Troubleshooting

Most problems on a WP Job Portal site come from a setting, the server, or a missing page. Start with System Status, which checks the usual suspects for you, then look for your symptom below.

Check System Status

Go to WP Job Portal → System Status.
Read each group from the top. Any row that is not green tells you what to fix.

Group	What it checks
Environment	WP Job Portal, WordPress, PHP and database versions, WordPress Cron, debug display, memory and upload limits, permalinks, the upload directory.
Mode and workflow readiness	The operating mode, the onboarding steps, the Default Page and marked sample data.
Database readiness	That the plugin’s tables exist, use InnoDB and have their indexes, and that migrations ran cleanly.
Request security	That every route that changes data is checked, and how many requests were refused.
Privacy and payments	WordPress privacy tools and payment processing.
Scheduled tasks and mail	Job alert delivery, the email queue and the last mail error.

Below the groups are tools for the Reliable notification queue, InnoDB conversion, Privacy retention controls, the Operational audit and the Migration history.

The diagnostics never show passwords, API keys, request contents or candidate email addresses.

Check System Errors

WP Job Portal records database errors in its own log.

Go to WP Job Portal → Dashboard.
In the WP Job Portal side menu, select Dashboard → System Errors.
Check the Date and Error of recent entries. Select View for the full message.

An error that appears every time you do the same thing is worth sending to support, along with the System Status report.

Common problems

The registration page says registration is disabled

The page shows Registration is disabled by admin, please contact to system administrator !… when sign-up is closed.

Go to WP Job Portal → Configurations.
On the System & Site tab, under Registration & Login, set Account Sign-Up to Open - anyone can create an account.
Select Save Changes.

If Account Sign-Up is set to Follow WordPress “Anyone can register”, sign-up is only open while WordPress’s own Anyone can register is ticked under Settings → General. See Registration and login.

Employers see “Employer is disabled by admin”

The employer area is switched off. On the Employers tab of Configurations, turn on Enable Employer Area. On a Careers & ATS site employer accounts are not used; choose Job Marketplace under WP Job Portal → Setup & Mode if outside employers should post jobs.

Employers cannot choose a job location

No city list has been loaded. Use the No cities have been loaded yet. notice to import your country’s cities, or go to the Load Address Data screen. See Locations.

Job board pages show “page not found”

Go to Settings → Permalinks and select Save Changes. This refreshes WordPress’s links after a slug or page address changes.
If System Status shows Plain permalinks, choose another permalink structure there.
Check the page still exists and is published. See Your job board’s pages.

Links in emails go to the wrong page

Set the Default Page on the System & Site tab of Configurations to a published page that holds a WP Job Portal shortcode. Email links may not work without it.

Visitors see a maintenance message

Unfortunately system is offline for a bit of maintenance right now. means Site Offline is on. Turn it off on the System & Site tab of Configurations.

Emails do not arrive

In System Status, under Scheduled tasks and mail, read WP Job Portal mail submissions and Most recent WP Job Portal mail error.
If mail is rejected, set up an SMTP plugin; WP Job Portal sends through WordPress’s wp_mail().
Check the notification is switched on under Email Templates → Options in the side menu. See Email templates.

The Reliable notification queue on System Status sends mail in batches through WordPress Cron and retries failures. Use Retry failed notifications to send failed messages again.

Job alerts are not sent

Job alerts run daily through WordPress Cron. In System Status, check WordPress Cron and Job Alert delivery. If WordPress Cron is disabled, or your site gets few visitors, set up a server cron. See Cron jobs and Job alerts.

Uploads fail

In System Status, check that Upload directory is available and writable, and compare Maximum upload size with the file being uploaded. Only the file types listed in Allowed Image Extensions and Allowed Document Extensions under Configurations can be uploaded.

Colour or layout changes do not show

Clear your page cache and browser cache. If you copied a layout into your theme, compare it with the plugin’s current version. See Styling and templates.

Clean marked sample data skips records

Records you changed, records with real data attached, and records in tables that are not InnoDB are protected. Run the InnoDB conversion on System Status (after a backup) if the tables are not InnoDB. See Import demo data.

A database migration did not finish

The notice WP Job Portal could not complete a database migration. Existing data was left in place. links to System Status. Check Migration history for the failed step and send the System Status report to support.

Licence and product problems

Message	What to do
The licence server could not be reached.	Your products keep working. Make sure the site can reach `wpjobportal.com`, then select Check again.
This licence key was not accepted for this site.	Check you copied the whole key, then select Check again. If it is still refused, contact support.
In your licence. This server needs FTP details to add plugins…	Download the product from your account and upload it under Plugins → Add New Plugin → Upload Plugin.
Your account is not allowed to install or update plugins on this site.	Ask an administrator who can install plugins.
A product says it is dormant because WP Job Portal is too old	Update the free plugin to 2.7.0 or later.

See Install Pro and the suites.

Still stuck?

Copy the Support-safe report from the bottom of System Status and contact support. See Getting support.